Something Borrowed.
Frequently Asked Questions
BOOKING
How far in advance should I book?
We recommend booking at least 2-weeks in advance.
We update the availability calendar daily and high recommend you book your dates asap to secure your camcorder!
How do I know if my date is available?
We have an availability calendar that we update daily!
What if my date is unavailable?
If your date is currently unavailable we highly recommend joining out waitlist and getting your name first in line!
We are always looking to add additional camcorders to our roster - so if we know ahead of time we'll try our best to get one freed up for you!
How long is the hire period?
7-days in total.
You'll receive your camcorder at least 3-days before your event and return it within 72-hours from the completion of your day.
If you have a destination wedding or require additional days, get in touch and we'll get you sorted!
Do you offer payment plans or split payments?
Yes, we offer payment plans and split payments!
For more information please get in touch via email.
Can I hire a camcorder for a hens, engagement party, rehearsal dinner, elopement?
Absolutely! You can hire a camcorder for any part of your celebration, whether it your hens, bridal shower or elopement, our camcorders will be available to capture it all.
We offer discounts on multi-event bookings.
SHIPPING
Where do you ship?
Australia-wide!
When will I receive my camcorder?
You'll receive your camcorder 3-4 days before you wedding/event.
Can you deliver to my wedding venue, hotel or Airbnb?
We do not recommend camcorder shipments to accomodation or venues. Your camcorder should be shipped to your best shipping address to ensure a seamless delivery.
If you have any questions regarding shipment/delivery please send us an email - we'd be happy to help.
THE CAMCORDER
What comes in the box?
When you receive your Something Borrowed package you'll get:
★ Your camcorder/s
★ 2x Full charged batteries with 5-6 hours of charge total [x4 if you select our x2 camcorder package]
★ 1x Charger
★ 1x SD card with 8-hours of footage [per camcorder]
★ Carry bag
★ Instruction card
★ Complimentary shot list card
★ Return shipping label
Should I get 1x or 2x camcorders?
• For less than 100 guests we recommend 1x camcorder
• For 100+ guests we recommend 2x camcorders
Alternatively, if you would like to capture the moments before the isle from both the bride and the grooms POV we highly recommend selecting the 2x camcorder package.
What happens if I lose or break the camcorder during my event?
If anything happens, email us right away!
We know weddings and events are busy, so we simply ask that the camcorder is treated with care and kept somewhere safe when it’s not being used.
You are responsible for the camcorder and all included equipment during your hire period. We understand general wear and tear can happen, and you won’t be charged for minor marks or signs of normal use. However, if anything is lost, stolen, damaged, broken or not returned, repair or replacement costs may be deducted from your security bond.
FOOTAGE & FILES
When will I receive my footage & wedding video?
As soon as we receive the camcorder back to our studio we'll immediately begin downloading and sorting all the raw footage.
All raw files will be kept and organised (nothing will be deleted), ready for you to download.
Then we sort through the and find the magical moments for your 2-3 minute custom wedding video.
Your footage and wedding video will be sent to you within 2-weeks of receiving the camcorder.